Frequently Asked Questiones

Tickets

I can't find my ticket

Please check your spam/junk emails first. If you can’t find your tickets in your email inbox you can download them directly from Fatsoma (the ticketing platform used by us) please go to: https://www.fatsoma.com and select sign in. Your tickets can be downloaded by selecting ‘My Orders’ tab from the menu once logged in.

Do I have to print my ticket?

Tickets for the event are digital and will be scanned from your mobile device at the main entrance. You are also welcome to bring along paper copies of your tickets if preferred.

What's included in a VIP ticket?
  • Fast track VIP entry
  • Separate viewing area
  • VIP bar
  • Outdoor beer garden
  • Separate toilet area
  • Indoor seating (first come first serve)
Can I get a refund?

We do not offer refunds on our tickets.

Can I buy a ticket from somewhere/someone else?

Please note that only tickets purchased directly from us via Fatsoma guarantee your entry. Please be wary of scammers who duplicate/falsify tickets. If your barcode has already been scanned or does not work, you will not be permitted to enter.

Can I buy tickets on the day?

If there are any tickets available, we will be selling them on the gate. Please note that the only way to guarantee entry is to get your ticket in advance. 

General

Can I leave and come back?

Re-entry is strictly not permitted unless in exceptional circumstances, such as medical emergencies, and subject to our security team’s discretion.

Can I bring camping chairs or a blanket?

Small, foldable camping chairs are allowed in the big top, but not blankets due to space. All we ask is if our security team need to clear an area in the venue and ask you to move chairs, blankets etc that you do so promptly. No chairs will be permitted near the stage or emergency exits.

Both chairs and blankets are fine outside on the North field only. There will also be our own picnic benches around the food outlets outside the big top available.

Can 16 year olds come on their own?

No, anyone under the age of 18 must be accompanied by a responsible adult. 2 under 18s to 1 responsible adults. 

Can I bring food and drinks?

No food and drinks – apart from 1x 500ml unopened (sealed) bottle of water, will be allowed to be brought in. You are welcome to bring baby food and formula milk to the event. Please let our security know while going through the bag search. There will be a large variety of food and drinks available to purchase on site from our local food vendors. 

 

Are dogs allowed?

This event is not suitable for pets due to loud noise and crowds, therefore only guide/assistance dogs will be allowed on site. 

Can my band play at this event?

We are fully booked for acts this year but are always on the lookout for future events. Please feel free to email your details and links to videos on info@bigtribfest.co.uk with subject line “Talent booking”

Accessability

Is there disabled parking at the event?

The Big Tribute Fest is taking place in Central Park, Plymouth. There is no on-the-street blue badge parking available but there is a large car park nearby from which there is a wide tarmac path leading to the event grounds.  Please see the Plymouth City Council’s map of the grounds here, the Big Top will be within the field marked ‘Event Space’

Is it wheelchair friendly?

The Big Tribute Fest is taking place in Central Park, Plymouth. A wide and smooth tarmac path leads towards the event entrance which itself is on grass. The Big Top and food court are on a slightly raised area covered in grass-through concrete paving. If you need any assistance, please do not hesitate to speak to our stewards who’ll be happy to help.

Will there be accessible toilets?

Yes, please see the site map for the location or speak to one of our friendly stewards who’ll point you in the right direction.

Can I bring my medication?

Please note, we will only allow prescribed medication. Please leave any necessary medication in its original packaging clearly displaying your name and speak to our security staff upon entry.

Is there a viewing platform?

Yes, a raised viewing platform (accessible by a ramp) is available on a first come first serve basis.  

Do carers go free?

We have a number of disabled + carer tickets allocated for this event. These discounted bundles are available to buy via Fatsoma. Please note, once sold out, we will not be able to add more but you may still purchase at regular price and use the disabled viewing platform if needed.

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